Terms of Service
These Terms of Service ("Terms") govern use of the Couvra restaurant booking platform provided by TVA Trading Pty Ltd (ABN 48 655 493 388) ("Couvra", "we", "us"). By using the platform you agree to these Terms.
1. The service
Couvra provides software that lets restaurants manage tables, availability, and guest bookings, and lets guests make bookings online. We may update, add, or remove features over time.
2. Accounts
Restaurant accounts are created for staff by an administrator. You are responsible for keeping your credentials confidential and for activity under your account. Notify us promptly of any unauthorised use.
3. Guest bookings
Guests do not need an account to book. A booking is a request managed by the restaurant; the restaurant is responsible for honouring, changing, or cancelling bookings and for its own policies (including any deposit or cancellation terms it sets).
4. Acceptable use
You agree not to:
- make fraudulent, automated, or abusive bookings;
- attempt to disrupt, probe, or gain unauthorised access to the service;
- use the service to break any law or infringe another party's rights.
5. Fees and billing
Restaurant subscriptions are billed per active restaurant as agreed at sign-up. Billing may be handled by invoice/bank transfer or a card subscription. Fees are exclusive of taxes unless stated otherwise. Trial and grace-period terms are as described at sign-up.
6. Intellectual property
The platform, including its software and design, is owned by Couvra and its licensors. These Terms do not transfer any ownership to you.
7. Availability and disclaimers
We aim to keep the service available and reliable but provide it "as is" without warranties of uninterrupted or error-free operation, to the extent permitted by law. Nothing in these Terms excludes rights you have under the Australian Consumer Law that cannot be excluded.
8. Limitation of liability
To the extent permitted by law, our liability arising from the service is limited to the amount paid by the Client for the service in the three months before the event giving rise to the claim.
9. Termination
A Client may stop using the service at any time. We may suspend or terminate access for breach of these Terms or non-payment. On termination, data handling follows our Privacy Policy.
10. Governing law
These Terms are governed by the laws of New South Wales, Australia, and the courts of that jurisdiction have exclusive jurisdiction.
11. Changes
We may update these Terms from time to time. Continued use after an update means you accept the revised Terms.
12. Contact
Questions about these Terms? Email [email protected].